New, Atypical CRM Cloud Applications Health Clouds Improving Healthcare Efficiency

Health Clouds Improving Healthcare Efficiency

 

Uncover the features of CRM health clouds and their usage
 
Learning Objectives:
After completing this lesson, you will be able to:
  • Define a CRM health cloud
  • Narrate the reasons why a healthcare cloud is needed
  • Summarize how it can be used by different healthcare organizations
  • Appreciate how patient engagement can be increased by using this cloud

The COVID-19 pandemic shook the whole world to its core and placed unimaginable stress on the healthcare systems of all countries. Each healthcare organization had to scramble to create new policies, protect their staff, provide healthcare to many more patients, and add flexibility to their business processes. They needed to create systems that relied less on face-to-face contact between patients and healthcare staff and between the staff itself.

Health clouds presented a scalable solution that did not need major infrastructural changes. They also improved the productivity of healthcare providers and support staff alike.